You're currently on:
Customer Service
-
Shopping
- PLACE AN ORDER
Place your order in a few simple steps. Add the item to your shopping cart by selecting the color and size, then click the ‘Add to Shopping Cart’ button on the item’s page. Please review the items in your shopping cart and then click the ‘Checkout’ button. Simply follow the available options as you complete the checkout process.
- ORDER CONFIRMATION
When you place your order you will see an 'Order Confirmation Page'. We will then send you an ‘Order Confirmation’ email indicating we received your order and a unique order number. Once your package has shipped, you will receive a ‘Shipping Confirmation’ email containing the tracking number as well as other details pertinent to the shipment.
- ORDER TRACKING
The status of your order can be checked at anytime by clicking on ‘Track Order’, and then entering your Tracking Number. You can also check the status of your order by clicking the ‘My Account’ link located on the top of every page. Once logged into your account using your email address and password, you can view your order history and status of all your current and previous orders.
- MODIFY/CANCEL ORDER
If you wish to modify or cancel your order, please contact customer service within 24 hours of placing your order. Orders that have already shipped cannot be modified or cancelled.
- METHOD OF PAYMENT
Of the Earth accepts Visa, Master Card, American Express, Discover and PayPal.
- SIZING
We provide sizing information within the product’s description on the products detail page. If you have any specific questions about sizing or fit, please contact customer service.
-
Shipping
- FREE STANDARD SHIPPING WITHIN THE CONTINENTAL UNITED STATES
ON ORDERS $150.00 OR MORE
- SHIPPING TIME
Orders are processed normally within 1-4 business days. The expected delivery date is processing time + delivery transit time based on the delivery option selected at checkout.
- Of the Earth standard shipping is UPS or FedEx ground from Oakland, California area.
- INTERNATIONAL SHIPPING
We offer shipping to Canada. Customer is responsible for additional duties, customs and taxes. All other International destinations is not offered at this time. We are sorry for any inconvenience and hope to offer more countries in the near future.
- SHIPPING ERRORS / DAMAGED ITEMS
In unlikely event that you receive the wrong item, or if it is defective or damaged, please notify us within 24 hours of receiving your package. We will gladly take prompt corrective action and arrange to have the item replaced.
- MULTIPLE SHIPPING ADDRESSES
Make one order and ship to multiple addresses, its that easy. All in one seamless single screen checkout process.
-
Returns & Exchanges
- RETURN POLICY
If you are not fully satisfied with your purchase, we will gladly accept returns and exchanges within 14 days of receipt of the item. Only items that have not been worn, altered, or washed and with all the original tags/protective packaging attached.
- 1. Log into your account and print the Invoice for the item(s) you are returning.
- 2. Please pack the Invoice and the item(s) securely and ship back your preferred shipping method. You are responsible for the cost of return shipping, and the original shipping charges are non-refundable. We do not accept any returns after 14 days.
- Please ship returns to:
Of the Earth
2141 Beechcraft Drive
Vacaville, CA 95688
- REFUNDS
Credit refunds are made after we receive and process your return. You should expect to receive your refund within 2 weeks. Please note that your banking institution may require additional time to process and credit your account once they have received the information from us. We’ll notify you of your refund once we’ve received, inspected, and processed the returned item.
-
Your Account
- CREATE AN ACCOUNT
You can register with us by clicking on the ‘My Account’ link at the top right of any page. This will open the ‘My Account’ page and give you the option to create a personal account. Clicking the ‘Create Account’ button will prompt you to enter the required information to register. An account can also be created at the time of checkout.
- ACCOUNT BENEFITS
Registration allows you to set up an account for faster checkout when making your next purchase, as well as offer convenient access to your complete order history. You will also be eligible to receive updates on new products, sales and promotions. All of your information will be safely stored and not shared.
- FORGOT YOUR PASSWORD
If you forgot your password, simply go to the ‘My Account’ page and click on the ‘Forgot Your Password’ button. By entering and submitting the email address provided at the time of registration, an email will be sent to you containing a new password.
- VIEW/UPDATE ACCOUNT INFORMATION
You can view and update your personal information with us by clicking on the ‘My Account’ and logging in. You will then be given the option to update your account and login information as well as view your order history.
-
Privacy & Security
- We are very committed to protecting your privacy and take all reasonable steps to protect all data and information supplied to OfTheEarth.com. We protect your privacy in a variety of ways including using industry accepted security measures to protect against the loss, misuse and alteration of data used by our system.
- The OfTheEarth.com Privacy Policy is designed to ensure the safety and accuracy of Internet users' personal information gathered on this site. We do not share any of your personally identifiable information with third parties. We understand the importance of personal information security. We are absolutely committed to personal privacy on the Internet.
- OfTheEarth.com collects data from Internet users including non-personally identifiable information from its site's visitors, IP address of their server and what pages they visited. We use this information to continuously improve our site's functionality. OfTheEarth.com also collects personally identifiable information, including email addresses, from those visitors who opt-in to receive some information from us, make inquiries or comments. We use this information to directly respond to visitor's communications.
- OfTheEarth.com collects personally identifiable information from those who register on our website to use any of our services. Such information includes name, address, and billing information. We use this information only to provide services to our clients and to receive payments for the use of our services. We also may collect information regarding your use of our services. We may use this and your personally identifiable information to compile general information about our clients and our services so that we may improve the services we offer. We may create reports based on that information to share with our vendors, but these reports never contain any personally identifiable information.
- You may view your personally identifiable information that we have at any time by logging into your account through our website. You may update or correct this information at any time through your account or by sending an email to cs@oftheearth.com.
- Keeping your personal information secure is a top priority for us.
- OfTheEarth.com uses Cookie technology. A Cookie is information our web site places on the hard disk of your computer so that our web site can recognize who you are when you return to our web site. We use Cookies for purposes of web site traffic analysis such as the time/date of the visit, the time/date of the last visit, the page viewed, the referrer, transaction information for eCommerce pages, and other data. OfTheEarth.com tracks click behavior in the emails it sends out. This data is used to update specific user-profile information, ascertain the areas of most interest to opt-in email recipients, and to personalize email messages to them.
- OfTheEarth.com does not sell, rent, loan, trade, or lease any personal information whether gathered by OfTheEarth.com itself or received from its clients. OfTheEarth.com is a general audience site and is not directed to children under the age of 13. Whether for itself or for its clients, OfTheEarth.com will not knowingly collect or maintain personally identifiable information from or about anyone under 13. OfTheEarth.com will make the best effort to assist its clients in complying with privacy laws and adhering to the highest industry standards on privacy.
- If you have received unwanted, unsolicited email sent via our system or purporting to be sent via this system, please forward a copy of that email with your comments to cs@oftheearth.com for review.
- We reserve the right to modify this policy at any time. We will always post the most current version of this policy on our web site.
